FLEET MANAGEMENT SYSTEMS
Transport Management Software to automate last mile delivery logistics operations
This is a space for us to share with you more about our Fleet Management System. This software will be useful for your business if you have to manage a fleet of delivery vehicles. You will therefore need to juggle order confirmations, planning and scheduling of delivery fleet resources, route planning, and also order delivery fulfilment operations. Our Fleet Management System can automate the whole process for you.
ADVANTAGES OF FLEET MANAGEMENT SYSTEM
AUTOMATED SCHEDULING & PLANNING OPTIMISATION
Optimise delivery orders and save time on planning - set constraints and digitalise and automate the scheduling of the order deliveries
LAST-MILE DELIVERY DIGITALIZATION
Increase transparency by managing and tracking the automatic assignment & progress of all orders in a single platform. Allow multiple stakeholders to few and manage the overall process.
Improve customer service by providing customers with real-time updates about their order delivery milestones.
FLEET MANAGEMENT SYSTEM FEATURES
Visualise all orders as pins on a map for
easy planning. View the spread and density or orders across the region to optimize the allocation of resources for daily last mile delivery operations.
Setup constraints like retail opening hours, driver working hours & vehicle capacity for optimization. Optimise routes according to the constraints and assign these routes to drivers. Monitor the actual progress deliveries against the scheduled routes & times.
DRIVER MOBILE APP
Take photos (of the items’ condition, customer’s location or documents) as proof of pickup or delivery. Send each driver their personalized jobsheets that contain the optimized sequence of delivery tasks and routes. Automatically generate & send electronic Proof of
Deliveries (ePODs) to all stakeholders upon pickup or delivery completion. Allow customers to sign-on-glass to verify that the pickup or delivery is completed.
DRIVER MOBILE APP
Decide key milestones for tasks like collection from warehouse, started the trip, arrived at customer’s location, delivered successfully, and more. Validate the total number of items that are received by the customer. Indicate the reasons for item discrepancy or incomplete pickups or deliveries for each task. Analyse fleet management data to improve efficiency and productivity.
Allow customers to self-track the progress of their delivery status. Send SMS or email notifications to either the recipient of the goods or the customer
at any milestone of the pickup or delivery. Use configurable notifications for
escalation by pre-empting customers or
recipients about incomplete pick ups and
FLEET MANAGEMENT SYSTEM BENEFITS
REDUCE BILLING ERRORS
Very often, hard copies of Proof-of-deliveries are lost in the process. As a result, these jobs are missed out at the billing process because there are no proof-of-deliveries to act on. With digitalised proof-of-deliveries, all successful and failed order fulfilments will be monitored so that billing or refund processes can occur accordingly.
AUTOMATE CUSTOMER SERVICE
Without technology, the business would need customer service staff to manually monitor the delivery operations so that they can provide customers with delivery updates. However, with digitalisation of this process, customers can check delivery status via the mobile app, or receive delivery milestone updates via SMS or email.
MINIMISE FAILED DELIVERIES
Deliveries often fail at the doorstep when there is no one around to receive them. Automated delivery reminders and delivery status updates help to ensure that customers will be ready for the deliveries and not miss them. This increases the success rate of 1st attempt deliveries, and reduces the resources spent on further attempts.
Increase in planning and routing efficiency by automatically optimizing and suggesting the most efficient routes as per parameter constraints. Optimise the use of delivery resources by maximising resources available for trips so that minimal resources are wasted and space capacity of vehicles are well utilised.
DATA & REPORTING
Capture all information related to
delivery milestones to measure key
transportation KPIs, such as the
Scheduled ETA of the delivery, the
time of arrival at customers’ location,
and the actual Arrival Time when the
delivery is completed.
Update customers at different milestones
using email or SMS notifications to keep
informed about the progress of their
orders. Provide a self-service portal with a unique login for each customer to track all their orders in one place.
More often than not, knowledge regarding
the customers, their requirements &
constraints are siloed in the company. When key personnel leave, the
accumulated knowledge will be lost. With a fleet management system, all historical data will be accumulated to ensure continuity in service levels and operations.
A non-exhaustive list of our clients including collaboration partners.